At Aaron Door, we strive to provide the best service possible to each and every one of our customers. Please share your experience of Aaron Door below. Your feedback and reviews are greatly appreciated.
Customer Reviews
My torsion spring broke on a single garage door. I called Aaron at 8 who gave an accurate estimate over the phone. The crew was here by 9 and done in about an hour. Not only did they fix the spring but they lubed and adjusted my two other garage doors at no extra cost. Could not have been a better customer experience. – Tim Moran (5 Star Google Review)
I really enjoyed the experience of getting a new large garage door for my barn from Aaron Door Company. Every employee, from estimate to selection of the door and through installation and payment was exemplary. This was great customer service! The installation went smoothly and on time. The crew leader took the time to program the opener that came installed in my pickup truck. This was over and above the normal service, done by a technician who had full professional knowledge of his product. Afterwards, the crew did a thorough cleanup. For me, these reasons result in a 5 of 5 rating! – Alan DeMattia, Novelty, Ohio
Alas, I do not have a Google account. But if I did, I would say how much I appreciate your prompt and reliable service. Your technicians do excellent troubleshooting that gets right to the problem. And then they know how to fix it promptly and at a fair price. I always recommend Aaron Door. – Margaret Luckay
Very pleasant to work with. Linda called to keep me informed of status. – Errin M. in Solon, Ohio
Although the door openers I purchased were not as quiet as I expected, Linda, Al, and Mike did everything they could to help me. They were very pleasant to work with. They also worked fast and are very knowledgeable. – John S. in Macedonia, Ohio
They were here early and did a wonderful job. Very friendly! Even checked my other door without me asking! I will definitely recommend them! – Sheri L. in Hudson, Ohio
Very professional, knowledgeable and gave valuable advice for preventive maintenance. – Carol P. in Aurora, Ohio
Pleasure to work with, competitive, and fast response! – Ben M.
They had good follow up and did good work. – Shirley A.
This family run business goes out of their way to make their customers happy. Yesterday my garage door would not close completely. I called them and they were out within an hour. They discovered that There was a leaf stuck to the bottom of the door that was interfering with the eye, preventing it to close. I am so pleased to be using Aaron door company , who wants to make their customers happy. Thank you!!! – Marilyn Anderson, Chagrin Falls, Ohio
“Great service! Fast and always stayed in contact. Highly recommended!” – Ken Watson, South Russell, Ohio
“I am extremely pleased with the service I received from Aaron Door Company. I called during what I thought was off hours and Linda was available to take my call. She spent time helping me troubleshoot the issue and quickly set up an appointment for the next business day for a diagnostic appointment. Al, the technician, arrived on time, was very pleasant, and extremely knowledgeable. Al diagnosed the problem quickly and even gave us information on how to maintain the unit going forward. As a consumer I am always concerned about finding a company that is honest and fair. I can truly say that Aaron Door Company exceeded my expectations. They are honest, fair, friendly, reliable and very knowledgeable. I would recommend using Aaron Door Company without any reservations.” – Vin, Oakwood Village
“You all provide the best service anyone could ask for! Please tell Steve he did a beautiful job and we are very happy to be using our garage again! All my best to you and your wonderful family.” – Katie
“Sunday night our garage door spring broke. Monday morning I contacted Aaron Door via email to try to arrange getting it fixed. Linda responded within minutes. Within an hour techs were on their way to measure for the replacement springs. Within an hour they were back and replacing them. I am astonished at how efficient and easy the repair was completed. I am thrilled with the communication between Linda, the techs, and myself to coordinate the repair. I expected to have to make multiple calls, arrange appointments, and deal with no garage door for a few days. None of that occurred. I literally called with the request and at the end of the day, at my convenience, called back with the payment information. I am absolutely a fan of this company and will encourage anyone I know with issues such as this to contact them for assistance. Thank you Aaron Door for being such a great company to work with.” – Danae Lowell, Hiram, Ohio
“We had 3 Premium Elite Lift Master Battery Back-Up Power Operators installed. Elated, can’t believe how quiet they are. Great job Daniel and Tim! Thank you.”
Hunting Valley Customer
“Came right away, had the parts on the truck, very friendly & knowledgeable.” ★★★★★
Chris Reid
“My daughter crashed into one of our two single garage doors. Money is tight, so we were looking for the most economical fix. Based on MY schedule, Aaron Door came out and determined we only needed a bottom panel and we didn’t have to replace the entire door. In addition to the bottom panel, they fixed/adjusted the cables, rollers and the track and all is new. In addition, they service both doors at no additional charge. They’re are many garage door repair services out there and we are sure glad we chose Aaron Door now and in the future!”
Debbie Reynolds, Highland Heights
“Our garage door was sporadically going half way down and then half way up. Then it stopped going up and down altogether. A cable was hanging and the rollers seemed to be off track. We disengaged the operator so Aaron Door could come over and address our issue. We weren’t going to be home, so they were free to come based on their schedule. I came home to a fully operational door. Great, prompt same day service and friendly. Thank you Aaron Door!”
Sandy Poppler – Chagrin Falls, Ohio
“It is with sincere gratitude that I share my experience with you regarding Aaron Door Company, who’s business is listed among Angie’s List, Yelp and of course Google.
Throughout my search for a single section replacement for our Colonial Style, Customer Designed Garage Door, I became discourage in my quest to find a true, integrity driven service provider to help me locate an acceptable match. Being that our garage door is larger than standard size, I was told time and again, by a number of garage door replacement companies, that the cost for such a replacement would be a considerable expense. In fact, the common suggestion was that I should alternatively consider replacing the entire garage door which in turn was quoted to cost thousands of dollars. Needless to say, an all new wooden door with patterned sections and windows across it’s width, was out of the question for our current budget.
It is my pleasure to share with you, that your service’s listing for Aaron Door Co. made our perseverance worth it’s while! Al, Aaron Door’s Service Manager successfully locate a perfectly match panel and installed it for a reasonable price.
In this current era, commonly known to be laden with poor customer service, this family owned and operated business has proved to carry it’s integrity and has been a delightful experience!”
– Chanda Lee
“Great to work with from start to finish. Professional, courteous, and on top of communication with regards to scheduling and delays on product availability. The entire process was a total breeze.”
– Doug T, Twinsburg, Ohio
“It started with my car being stuck in my garage and Al came out right away, got my door opened! A Few weeks later we had new garage doors put in and what a difference it made! Went to work, came home to see beautiful new doors on the garage! I hated out garage with the old doors on, now I love looking at out garage! Linda and Al are great people to work with!”
– Donna Holman, University Heights, Ohio
“Thank you to the staff at Aaron Door Company. The service was prompt and the technicians knowledgeable..even going over and above by removing a “critter” from my garage ! I have referred your company to a few friends and wish you continued success.”
– Janet – Middlefield, Ohio
“My springs needed to be adjusted, they replaced by bottom weather stripping and my remote needed to be programmed and without asking they treated the springs with lubricant and tightened all my bolts, checked cables and rollers. Amazing Company.”
– Jenna – Gates Mills, Ohio
Al, David and Lou came to my house on February 2nd and changed out my garage door opener. I wanted to let you know what a great experience they made it. They were all very professional and very friendly and courteous. They even made the opener very quiet as one of our bedrooms is right above the garage. Also, the person who contacted me on the phone was very friendly and helpful also. You should be very thankful that you have such great employees. I will refer your company to anyone I know who is need of garage door work.
– Mark – Burton, Ohio
“THANK YOU SO MUCH for coming out the very next day and fixing my door. Gosh, the guys were even here earlier than they had said they’d be! My mom always spoke so highly of your business back in the early 1980’s, continually recommending that people use you. And you have shown exactly why she did. Thanks to kindness from people like you! Thanks again for such over-the-top service.”
Janet – Willoughby Hills, Ohio
“Too many times we let opportunities just slip away. I have good intentions but let the time fade without taking action. So I don’t want to further delay in thanking you for the prompt and precise installation of the big garage door that was installed today by Al and Rob. They arrived at exactly the time we were promised, quickly set up their tooling and proceeded to make the installation—with hardly any communication between them. What a team! Thank them for me, and for my son who was totally surprised when I called him and told him the installation was already complete and the Team had left for another job.”
Barb – Bainbridge, OH
“You were the third quote we received and although we were extremely anxious for a new door, we chose you and it was well worth the wait! The two other companies weren’t even true competition! You really raised the bar in workmanship and service. It was also nice to be able to support the local economy. We love our new door and opener and will definitely be recommending your company.”
Roger – Burton, OH
“My car was stuck in my garage due to a broken door and Aaron Door responded promptly. All personnel were friendly and professional. They were on time, focused on the job, protective of me and my property, and knowledgeable about the job. Upon installation they had concern about the door because our floor was uneven so they called me to schedule a return visit to fix it by adjusting the springs – without me asking. They were focused on customer service before it became a problem. Aaron Door is a company I trusted to do a good job for me and the process was actually enjoyable in-spite of a very stressful situation.”
Donald – Solon, OH
“I am impressed with your quick, efficient services and fair prices. Having had a very bad experience with another company, it was a real delight to have your Service Manager Al come and help remedy the bad job the other company had done. Al is very personable and certainly knows his business.”
Mary Ellen – Mayfield Village, OH
“I was totally impressed with the quality of the work. Al was really great, so enthusiastic, and the other 2 workers, David and Lou who came were the same. I already recommended you to my neighbors! You’re the best!! Thanks.”
Margaret – Chagrin Falls, OH
“Great experience. Our double door garage broke! We thought we were going to have to replace the door. Aaron’s associate was able to repair the door, and found a bigger and potentially injurious problem in our single door. Both doors have been repaired, and are working better than ever! The job was done timely, the associate was super courteous, and I am very happy!”
Bonnie E. – Chagrin Falls, OH
“Can’t thank the staff there enough for their prompt and professional help. We had a major issue with a 12 x 12 door with broken spring. This door needs to be operative 24/7 for our jail at Solon Police. Within one business day repair was complete. Thanks to Lisa, Al and Rob for their genuine concern and follow through.”
Dennis – Solon Police Department
“Aaron Door installed 10 garage doors, openers and remote keypads for us on 2 apartment buildings. They were great. Fair price, showed up when they said they would and their Installers did a good job. Rob, the President and Lisa, the Sales Rep. even came to our weekly construction meetings before the install date just to make sure they knew everything they would need to know. That was above and beyond. I’m very satisfied and am having them do the next 4 buildings.”
Randy – Harsax Management Co.